What do we use cookies for?

As you navigate through the Site, we collect certain information through the use of cookies and other tracking technologies (collectively, “cookies“).

The cookies we use do not collect personally identifiable information, but rather general information that we do not combine with your personal information.

More specifically, we use essential and functional cookies, to enable you to navigate the Site, use its functionalities and personalize your browsing according to your preferences (for example, according to your language preference). You can deactivate these cookies by changing the settings on your browser or mobile device. However, if you refuse these cookies, your browsing of the Site may be affected.

We also use Google Analytics to collect information about your use of the Site (for example, the pages you visit most often and any error messages you may receive). This information is anonymous and we use it solely to improve the efficiency and operation of the Site. You can deactivate these cookies by downloading this Google Analytics module.

If you would like more information about cookies, please visit All About Cookies, or contact us as indicated in the section of this Policy entitled “How to contact mulo“.

Who do we share your personal information with?

Only mulo employees whose duties require it, its partners and its service providers have access to your personal information collected by mulo in connection with your use of the Site, insofar as such access is required for the purposes set out in this Policy. Mulo may also make your personal information available to other third parties in accordance with the application of a law or court order.

Is your personal information sent outside of Québec?

Personal information collected by mulo or to which mulo has access is hosted on secure servers that may be located outside Quebec, notably elsewhere in Canada and the United States. Laws governing the processing of personal information may differ in these jurisdictions. Mulo does, however, require privacy protection commitments from its suppliers, as indicated in the section “How do we protect the confidentiality of your personal information“?

How long do we keep your personal information?

Unless otherwise permitted by applicable law or regulation, mulo retains your personal information only as long as necessary for the purposes set out in this Policy and to comply with its legal and regulatory obligations. Accordingly, the length of time we retain your personal information will vary depending on the purpose for which it is collected and used. After this period, your personal information will be securely destroyed or anonymized. Mulo may use this anonymized data for serious and legitimate purposes without further notice or consent.

How do we protect the privacy of your personal information?

The personal information we collect or to which we have access is kept confidential in accordance with applicable privacy legislation. In addition, mulo implements reasonable administrative, technical and physical measures to protect your personal information against accidental loss, theft, and unauthorized access, disclosure, copying, use or modification. Mulo also establishes contractual protections with its service providers under which the latter are required to implement and maintain reasonable administrative, technical and physical security measures to preserve the security and confidentiality of personal information collected under this Policy.

What are your rights?

Depending on the applicable legislation, you have certain rights, such as the following:

• The right to request access to your personal information;

• The right to request rectification of inaccurate or incomplete personal information;

• The right to withdraw your consent, in certain circumstances, where you have given your consent to the use or disclosure of your personal information;

• The right to obtain, in a structured and commonly used technological format, your computerized personal information that you have provided to us, or to request that it be transmitted to another person or organization in the same format.

To exercise any of your rights under applicable law, please contact us (see “How to contact mulo“).

How to contact mulo?

Mulo has appointed a Privacy Officer to oversee compliance with its privacy practices. To learn more about its practices, to file a complaint in this regard or to exercise any of the rights described above, you may contact mulo’s Privacy Officer, i.e. its General Manager, at the following coordinates:

By e-mail: allo@mulo.ca

By phone: +1 (438) 806-8568‬

By mail: 1987 Rue Jean Talon Est, CP76, Montréal, QC. H2E 2T0

How do we update our Policy?

Mulo will update this Policy from time to time. Update notices may be used to notify you of recent changes to this Policy, but the posting of the updated Policy will be deemed sufficient notice. Your continued use or browsing of the Site constitutes your acceptance of this updated Policy.

In the event of any discrepancy between the French and English versions of this policy, the French version shall prevail.

Last update: May 18, 2025